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Certificate of completion
Duration: 30 minutes in total with videos, exercises and concrete case studies
“Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.”– Bill Gates
Have you ever wondered how to develop strategies to improve your customer experience?
This online course will teach you how to understand your clients’ needs.
It will also provide you with a brief knowledge of customer experience that allows your company to better understand your customers.
REQUIREMENTS
No prep work or previous knowledge required
No experience necessary
WHO IS THIS COURSE DESIGNED FOR?
Anyone who wants to perceive clients’ needs.
WHAT YOU WILL LEARN
What is Customer Experience?
What is CX Design?
Definition of Digital Transformation
Design Thinking Approach and its importance
YOUR COURSE CONTENT
The duration of this course is 30 minutes of rich eLearning.
Also, thanks to our latest digital bookmarking feature Stop and Resume your course at your convenience to have your personalized learning pace.
The course contains videos, text information, and quizzes to help you better understand Customer and User Experience.
The course is composed of the following sections.
- INTRODUCTION
- What is Customer Experience?
- How does Customer Experience drive business results?
- Why is Customer Experience important?
- Who are the tech giants raising customer experience?
- Where does this happen?
QUIZ
KEY LEARNINGS
CERTIFICATION
After completion of this course, you will receive a Certificate of Completion from eLearn2grow Academy.
You will be able to share your new certified skill with your network on LinkedIn.
Be proud of what you learn!
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